PRIVACY POLICY
Last Updated: December 23, 2024
At Community Franchise Group, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and engage with our brand online and offline, whether as a vendor or a prospective partner or franchisee. By using our services or interacting with Community Franchise Group, you agree to the terms outlined in this policy.
1. Information We Collect
A. Personal Information Provided by You
We collect personal information when you interact with us, such as when you inquire about our services or a franchise opportunity from one of our brands. This information may include:
Services:
Name, email address, phone number
Payment and billing information
Business history, partnership inquiry details
Prospective Franchisees:
Name, email address, phone number
Business history, franchise inquiry details
Financial information (for franchise application process)
Marketing communications preferences
B. Information Collected Automatically
When you visit our website or use our services, we may collect information automatically through cookies, web beacons, and other tracking technologies. This includes:
Device information: Device type, browser type, operating system
Usage data: Pages visited, time spent on our site, IP address
Location data: Your general location if you’ve enabled location services
C. Third-Party Information
We may collect information from third-party sources, such as social media platforms, data providers, or franchise partners, to improve our services and tailor marketing efforts.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Improve Our Services:
Perform website maintenance and enhance user experience
Conduct surveys, promotions, and marketing campaigns
To Share Information on Franchise Opportunities with Our Brands:
Manage and facilitate franchise inquiries and relationships
Communicate with you regarding franchise opportunities
To respond via phone, text or email to your inquiries to us regarding franchise opportunities
Marketing
To send marketing emails or other communications about our services and brands, including newsletters about our services
We may contact you by phone (with consent, if required by applicable law) about our services. If you provide consent to receiving phone calls from us, you represent that you are an authorized user and subscriber to that phone number.
For Legal and Business Purposes:
Comply with legal obligations and regulatory requirements
Enforce terms of service and address disputes
Protect our rights and the safety of our team members, customers, and franchisees
3. Sharing Your Information
We may share your information, including personal information, to assist us in fulfilling any of the business and commercial purposes set forth above as follows:
Service Providers: We may share your information with third-party vendors and service providers who perform functions on our behalf, such as payment processors, IT services, marketing, and communications.
Business Partners: For current and prospective partners and franchisees, we may share your information with third-party vendors and service providers who perform functions on our behalf, such as franchise development and marketing services.
Franchise Development: As part of the franchise development process, we may share information with third parties involved in the evaluation, training, or operational support of the franchise.
Legal Compliance: We may disclose your personal information to comply with legal obligations, enforce agreements, respond to court orders or legal processes, or protect our rights or property.
Business Transfers: We may disclose some or all of our business or assets, including your information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Policy.
NOTE: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
4. SMS Messaging
To receive SMS messages (texts), you must have a wireless device of your own that is subscribed to 2-way messaging services from your wireless carrier. Carrier traffic may result in delayed or undelivered messages. Text messages to you are at no cost, but your wireless carrier may charge you standard messaging fees or taxes for each message you send or receive, depending on your wireless subscription plan.
If you request information about franchise opportunities or marketing or promotional information you may receive this information via SMS message. You may reply STOP at any time to cease such texts to which you previously consented.
5. Data Security
We implement a variety of physical, electronic, and managerial security measures to protect your personal information from unauthorized access, alteration, or destruction. While we strive to protect your information, no method of data transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.
6. Your Rights and Choices
You have certain rights regarding your personal information. These rights may include:
Access and Correction: You can access and update your personal information by logging into your account or contacting us directly.
Opt-Out of Marketing Communications: You can opt out of receiving promotional emails or franchise updates by clicking the unsubscribe link in our emails or contacting us at the details provided below.
Delete or Restrict Processing: In certain circumstances, you may request that we delete or restrict the processing of your personal information. Please note that we may need to retain certain information for legal or operational reasons.
Data Portability: If applicable, you may request a copy of your personal information in a structured, commonly used format.
For questions regarding your rights or to exercise them, please contact us at hello@communityfranchisegroup.com.
7. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your user experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect some site functionalities.
8. Links
The website may contain links to non-affiliated entity websites. Any access to and use of such linked websites is not governed by this Privacy Policy, but instead is governed by the privacy policies of those websites. We are not responsible for the information practices of such websites.
9. Children’s Privacy
Community Franchise Group does not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it immediately.
10. International Data Transfers
If you are accessing our website or services from outside the United States, please note that your information may be transferred, processed, and stored in the United States or other countries where Tapster operates. By using our services, you consent to the transfer of your information across borders.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy regularly to stay informed about how we are protecting your personal information.
12. Contact Us
If you have any questions about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us hello@communityfranchisegroup.com.
By using Community Franchise Group’s services or engaging with our brands, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.